Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the Orionbets website, located at orionbets.uk.com, and all related services provided by Orionbets (“we”, “us”, “our”).

1.2. By registering an account or using any services on our platform, you confirm that you have read, understood, and agreed to comply with these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all other applicable policies.

1.3. If you do not agree to these T&Cs in full, you must not use our website or services.

2. Definitions

• Player/User/You: Any individual who registers or uses the Website.
• Account: Your personal profile registered with Orionbets.
• Games: All casino, live casino, sports betting, and other gaming products offered.
• Operator: The company licensed and operating Orionbets UK.
• Bonus: Any promotional offer, including free bets, bonus funds, or other incentives.

3. Eligibility and Compliance

3.1. You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2. It is your responsibility to ensure that gambling online is legal where you reside. Access to our services may be restricted in some jurisdictions.

3.3. Employees of Orionbets, its affiliates, licensees, and their immediate family members are prohibited from opening accounts or participating in promotions.

3.4. We operate under the United Kingdom Gambling Commission (UKGC) licence. All users must comply with UK gambling laws and regulations.

4. Account Registration and Security

4.1. You may only hold one account with Orionbets. Multiple accounts, shared accounts, or accounts created by automated means are prohibited.

4.2. You must provide accurate, complete, and up-to-date personal information during registration, including full name, date of birth, residential address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

4.4. We reserve the right to verify your identity at any time and may request documents such as a passport, utility bill, or payment proof to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations.

4.5. Accounts found to contain false, misleading, or fraudulent information may be suspended or closed, and any associated winnings forfeited.

5. Deposits and Payments

5.1. All deposits must be made using payment methods registered in your name.

5.2. Minimum and maximum deposit limits apply; details can be found in the Banking section of our website.

5.3. We do not charge fees for deposits; however, your payment provider may apply charges.

5.4. Orionbets does not provide credit or loans. All funds deposited must be your own and used solely for wagering.

5.5. Suspicious deposit activity, including rapid deposits and withdrawals or use of third-party funds, may lead to account suspension and investigation.

6. Withdrawals

6.1. Withdrawals will, where possible, be made to the payment method used for deposits, subject to verification.

6.2. Withdrawal limits and processing times vary; please consult the Banking section for specifics.

6.3. We may require additional documentation before processing withdrawals to comply with AML and KYC requirements.

6.4. While we endeavour to process withdrawals promptly, delays caused by third-party providers are beyond our control.

6.5. To withdraw your full balance and close your account, please contact Customer Support.

7. Account Inactivity and Dormancy

7.1. Accounts with no login or wagering activity for six consecutive months will be deemed inactive.

7.2. Inactive accounts may incur a monthly administration fee, deducted from your balance after prior notification.

7.3. Accounts with zero balance may be closed after extended inactivity.

7.4. Dormant accounts can be reactivated by contacting Customer Support and completing any required verification.

8. Responsible Gambling

8.1. Orionbets is committed to promoting responsible gambling. We provide tools including deposit limits, loss limits, session limits, time-outs, and self-exclusion options.

8.2. If you suspect you have a gambling problem, we encourage you to use these tools or seek help from support services.

8.3. For advice and support, please visit GamCare or the UK Gambling Commission's responsible gambling page at gamblingcommission.gov.uk.

9. Prohibited Conduct

9.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:

• Money laundering or funding gambling with illicit proceeds;
• Using bots, automated software, or other tools to manipulate games or bets;
• Cheating or exploiting technical errors;
• Opening multiple accounts or colluding with other players;
• Using VPNs or proxies to circumvent geographical restrictions.

9.2. Accounts found to be involved in prohibited conduct may be suspended, closed, and winnings withheld.

9.3. Sharing your account or allowing others to gamble on your behalf is strictly forbidden.

10. Bonuses and Promotions

10.1. All bonuses and promotional offers are subject to specific terms, including wagering requirements, expiry dates, and game restrictions, which are detailed on the Promotions page.

10.2. Bonus abuse, such as multi-accounting or collusion to exploit offers, is strictly prohibited.

10.3. We reserve the right to withhold, cancel, or reclaim bonuses and winnings if abuse or exploitation is suspected.

11. Fair Gaming and Technical Issues

11.1. All games are provided by certified suppliers and use Random Number Generators (RNGs) to ensure fairness and randomness.

11.2. We may void bets or winnings resulting from technical malfunctions, errors, or breaches of these T&Cs.

12. Liability

12.1. Orionbets is not liable for any losses or damages arising from your use of the website or services, including technical failures, delays, interruptions, or errors.

12.2. You gamble at your own risk. Our maximum liability is limited to the amount of your last deposit.

12.3. We are not responsible for the content or security of external websites linked from our platform.

13. Data Protection and Privacy

13.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy and applicable UK data protection laws.

13.2. We implement industry-standard security measures to safeguard your information.

13.3. For more details, please review our Privacy Policy.

14. Intellectual Property

14.1. All content, trademarks, logos, and materials on the Website are owned by Orionbets or its licensors.

14.2. You may not reproduce, distribute, or modify any content without our prior written consent.

15. Complaints and Dispute Resolution

15.1. If you have a complaint, please contact our Customer Support team promptly.

15.2. We will endeavour to resolve complaints fairly and swiftly.

15.3. If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

15.4. All dispute communications must be submitted in writing.

16. Changes to These Terms

16.1. We reserve the right to update these Terms and Conditions at any time to reflect changes in legislation, industry standards, or operational requirements.

16.2. Significant changes will be notified to you via email or website announcements. Continued use of our services after notification constitutes acceptance of the updated terms.

16.3. You are responsible for regularly reviewing these T&Cs.

17. Contact Information

For questions, support, or to exercise your rights under these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available on our website

By registering and using Orionbets, you confirm that you have read, understood, and accepted these Terms and Conditions in full.