Privacy Policy

Welcome to Orionbets (“we”, “us”, “our”). Protecting your privacy and personal data is of utmost importance to us. This Privacy Policy explains how we collect, process, store, and disclose your information when you use our website orionbets.uk.com and related services. By accessing or using our platform, you agree to the terms set out in this policy. If you do not agree, please do not use our services.

1. Data Controller

Orionbets is the data controller responsible for your personal information. We are registered and operate under the laws of the United Kingdom. For any questions or concerns about your data, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
Telephone number
Residential address
Date of birth and gender
IP address and device/browser details
Account registration and profile information
Transaction and payment history
Usage data such as login times, location, and interactions
Documents submitted for identity verification and compliance (e.g., proof of ID, address)
Communications you send us, including support queries
Special category data (e.g., health or ethnicity) only if voluntarily provided
Data received from third parties for fraud prevention and responsible gambling checks

3. How We Use Your Data

Your personal information is processed for the following purposes:

To create and manage your account and provide our gambling services
To verify your identity and age, ensuring compliance with UK Gambling Commission regulations and preventing underage gambling
To process deposits, withdrawals, and other financial transactions securely
To comply with legal obligations including anti-money laundering (AML) and responsible gambling requirements
To communicate important updates about your account or our services
To administer bonuses, promotions, and tournaments
To send marketing communications, but only if you have given your explicit consent
To personalise your experience and improve our offerings based on usage patterns and preferences
To detect, prevent and investigate fraud, abuse, and security incidents
To generate anonymised and aggregated reports for business analysis

4. Legal Basis for Processing

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

Your explicit consent where required (e.g., marketing communications)
Performance of a contract (e.g., providing gambling services)
Compliance with legal obligations (e.g., regulatory reporting)
Legitimate interests pursued by Orionbets, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory requirements. Typically, this means data is kept for up to five years after account closure or last activity. In cases such as self-exclusion, ongoing investigations, or regulatory requests, retention periods may be extended as required by law.

6. Marketing and Communications

If you consent, we may send you promotional offers and information about our services or those of selected partners. You can withdraw your consent or update your preferences at any time via your account settings or by using the unsubscribe link in our emails. We will always respect your communication preferences.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

Enabling essential website functions and security
Remembering your preferences and login details
Analysing website usage and performance
Delivering personalised advertising where permitted

You can manage or block cookies through your browser settings; however, disabling essential cookies may impact website functionality.

8. Sharing and Transfers of Your Data

Your personal data may be shared with:

Trusted service providers such as payment processors, IT support, and identity verification companies
Regulatory authorities and law enforcement agencies when required by law or to protect legal rights
Affiliated companies within the Orionbets corporate group
Third parties you have consented to share your data with

Where data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Security of Your Information

We implement comprehensive technical, physical, and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures are regularly reviewed and updated to maintain high security standards.

10. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right to avoid automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised date. Your continued use of our services after changes signifies your acceptance of the updated policy.

12. Complaints

If you have concerns about our data handling or believe your rights have been violated, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable customers. For help and advice, please visit the UK Gambling Commission’s responsible gambling page at https://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling or contact organisations such as BeGambleAware.

Last updated: 15 June 2025